Refund help by problem
Understand your next step before you submit a refund request.
Choose what happened to see the evidence to collect, common mistakes to avoid and a clear recovery process.
Company guides
Refund and cancellation routes by company
Choose the company that billed you to find its official support route, the steps to follow and the evidence to prepare.
Apple
How to request an Apple refund
View company guideGoogle Play
How to request a Google Play refund
View company guideAdobe
How to cancel an Adobe plan and check for a refund
View company guideCanva
How to handle a Canva subscription charge
View company guideMicrosoft
How to request a Microsoft purchase refund
View company guideNetflix
How to cancel Netflix and check a charge
View company guideSpotify
How to cancel Spotify Premium and check refund options
View company guideAmazon Prime
How to cancel Amazon Prime and check for a refund
View company guideYouTube Premium
How to request a YouTube Premium refund
View company guideDropbox
How to cancel Dropbox and check refund eligibility
View company guideLinkedIn Premium
How to request a LinkedIn Premium refund
View company guideNordVPN
How to cancel NordVPN and request a refund
View company guideChatGPT
How to request a ChatGPT subscription refund
View company guideOnline subscriptions
Subscription and renewal problems
Unexpected renewal
How to request a refund for an unexpected subscription renewal
Learn what to check, what evidence to collect and which billing route to use after an unexpected subscription renewal.
Read guideCharged after cancellation
What to do when a subscription charges you after cancellation
Build a clear refund request using your cancellation confirmation, billing record and the correct company support route.
Read guideFree trial charge
How to request a refund when a free trial becomes paid
Follow a practical process after a free trial converts into a paid subscription and collect the evidence your request may need.
Read guideOnline purchases
Orders, deliveries, returns and shopping refunds
Unknown transaction
How to investigate an unrecognized online purchase
Identify an unfamiliar online charge, protect your payment account and organize the evidence needed to report it.
Read guideMissing refund
What to do when a promised refund has not arrived
Track a missing online refund using the promise date, refund reference and expected processing window.
Read guideOrder not received
What to do when an online order has not arrived
Check tracking, delivery evidence and seller deadlines before requesting a replacement or refund for an undelivered online order.
Read guideNot as described
How to request a refund when an item is not as described
Document the difference between the product listing and the item received before opening a return, refund or marketplace claim.
Read guideDamaged delivery
How to request a refund for an item that arrived damaged
Preserve packaging and create clear delivery evidence before asking the seller for a replacement, return or refund.
Read guideDuplicate order charge
What to do when an online purchase is charged twice
Distinguish a temporary card authorization from a completed duplicate charge and prepare matching transaction evidence.
Read guideReturned but not refunded
What to do when a returned item has not been refunded
Use return tracking, warehouse delivery and the seller’s processing window to follow up on a missing online-purchase refund.
Read guide