Microsoft refund guide
How to request a Microsoft purchase refund
Find the correct Microsoft route for apps, games, subscriptions and unrecognized account charges.
Start with the correct payment route
Microsoft uses different routes for PC apps, Xbox purchases, subscriptions and unrecognized charges.
What to do
- 1
Sign in to the Microsoft account used for the purchase.
- 2
Find the item in order history or subscription management.
- 3
Use the refund option shown for an eligible item.
- 4
For an unrecognized charge, use Microsoft’s payment investigation route.
Guidance checked against the company source on September 10, 2026. Policies and eligibility can vary by purchase, location and payment route.
Microsoft’s official refund guidance