Google Play refund guide
How to request a Google Play refund
Check the route for apps, games, in-app purchases and subscriptions billed through Google Play.
Start with the correct payment route
Google says the available route can depend on what you bought, when you bought it and where you are located.
What to do
- 1
Sign in to the Google Account used for the purchase.
- 2
Open the Google Play refund request flow.
- 3
Select the purchase and explain the issue accurately.
- 4
Track the decision; Google says this usually takes one to four days.
Guidance checked against the company source on September 10, 2026. Policies and eligibility can vary by purchase, location and payment route.
Google Play’s official refund guidance