Canva refund guide
How to handle a Canva subscription charge
Identify whether Canva or an app store processed the payment before requesting cancellation or a refund.
Start with the correct payment route
A Canva subscription purchased through Apple or Google must normally be managed through that platform’s billing route.
What to do
- 1
Check the receipt to identify who processed the payment.
- 2
Review the subscription under Billing & plans in your Canva account.
- 3
Cancel future renewal if needed.
- 4
Contact Canva support with the charge details when Canva billed you directly.
Guidance checked against the company source on September 10, 2026. Policies and eligibility can vary by purchase, location and payment route.
Canva Help Center