Apple refund guide
How to request an Apple refund
Follow the correct route for App Store apps, subscriptions and other content billed by Apple.
Start with the correct payment route
If Apple processed the payment, submit the request to Apple rather than the app developer.
What to do
- 1
Sign in to Apple’s Report a Problem service.
- 2
Choose “Request a refund” and select the reason.
- 3
Select the relevant app, subscription or item and submit.
- 4
Check the request status after submission.
Guidance checked against the company source on September 10, 2026. Policies and eligibility can vary by purchase, location and payment route.
Apple’s official refund guidance