Charged after cancellation guide

What to do when a subscription charges you after cancellation

Build a clear refund request using your cancellation confirmation, billing record and the correct company support route.

A dated cancellation confirmation is often the most important evidence. Compare its effective date with the later charge before submitting your request.

Steps to take

1
Locate the cancellation email, screenshot or account confirmation.
2
Compare the cancellation effective date with the charge date.
3
Check whether the charge was pending, final or tied to a different account.
4
Ask the correct billing provider to refund the post-cancellation charge.
5
Keep written confirmation of the decision and expected refund timing.

Common questions

What if I cannot find the cancellation confirmation?

Check email, account history and screenshots. You can still contact the company, but the date and proof of your earlier cancellation can materially strengthen the request.

Should I contact my bank first?

Start with the merchant or payment platform unless the transaction is unauthorized or an urgent dispute deadline requires you to contact your payment provider.

Check your own case

Enter your charge details and organize your evidence without connecting your bank account.

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Last reviewed September 11, 2026. General information only; refund eligibility and deadlines depend on the seller, payment route and location.