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Free trial charge guide

How to request a refund when a free trial becomes paid

Follow a practical process after a free trial converts into a paid subscription and collect the evidence your request may need.

Confirm the trial end date, renewal disclosure and payment processor. Then cancel future billing and submit your request through the correct route.

Steps to take

  1. 1

    Find the trial confirmation and stated end date.

  2. 2

    Confirm the date and amount of the first paid charge.

  3. 3

    Cancel the subscription to prevent another renewal.

  4. 4

    Check the company or app-store refund process.

  5. 5

    Explain the timeline accurately and retain the response.

Common questions

Can every free-trial charge be refunded?

No. Eligibility varies by company, location, payment route and the terms shown at sign-up. A prompt, well-documented request is generally easier to assess.

Should I cancel before requesting a refund?

Cancelling can prevent another renewal. Save proof of the cancellation and make clear that your refund request concerns the completed charge.

Check your own case

Enter your charge details and organize your evidence without connecting your bank account.

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Last reviewed September 11, 2026. General information only; refund eligibility and deadlines depend on the seller, payment route and location.