ChatGPT refund guide
How to request a ChatGPT subscription refund
Use the correct OpenAI, Apple or Google Play route for a ChatGPT subscription charge and prepare the account details needed for review.
Start with the correct payment route
The request route depends on where the subscription was purchased. Apple handles Apple subscriptions, while web and eligible Google Play requests use OpenAI’s Help Center process.
What to do
- 1
Confirm whether the subscription was purchased on the web, through Apple or through Google Play.
- 2
Sign in with the OpenAI account associated with the charge.
- 3
Cancel future renewal through the same purchase platform.
- 4
Follow the official refund route for that platform and provide the requested billing details.
Guidance checked against the company source on October 7, 2026. Policies and eligibility can vary by purchase, location and payment route.
OpenAI’s official refund guidance