Unexpected renewal guide

How to request a refund for an unexpected subscription renewal

Learn what to check, what evidence to collect and which billing route to use after an unexpected subscription renewal.

Start by identifying who processed the payment. A service bought through Apple or Google may need to be handled through that platform rather than the service provider.

Steps to take

1
Confirm the merchant, amount and renewal date on the receipt or transaction.
2
Cancel future renewal without deleting your proof of purchase.
3
Check the published refund terms for the company and payment platform.
4
Send a short factual request explaining why the renewal was unexpected.
5
Save the request, response and any promised refund date.

Common questions

Does cancelling a subscription automatically refund the renewal?

Usually, cancellation stops future billing but does not automatically reverse a completed charge. Refund eligibility depends on the company, payment route and circumstances.

Who should receive the request?

Check the receipt. Contact the platform that processed the payment, such as Apple or Google Play, when its billing system handled the purchase.

Check your own case

Enter your charge details and organize your evidence without connecting your bank account.

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Last reviewed September 11, 2026. General information only; refund eligibility and deadlines depend on the seller, payment route and location.